The last time I entered an expense report on an Excel spreadsheet was probably 13 years ago. The last time I entered a purchase order on a paper form and walked it up to a procurement manager was… well, never. And earlier today when I needed to call one of our customers, I certainly didn’t reach for a paper Rolodex or even open my Outlook contacts. Instead, I launched our customer relationship management (CRM) software, typed in the customer’s name and could view his phone number and account history in one fell swoop (or click).
My point is that virtually every facet of modern business is supported by software tools designed to improve productivity, visibility, and transparency. Yet just last month, the global energy manager of a company that spends a billion dollars on energy every year – let me be clear, a billion dollars – explained to me how he gets energy information from hundreds of different facilities across 75 different countries sent to him in spreadsheets. My mind = blown. But not in a good way.